Course Outline:

Leadership:

The principles of leadership

How people lead and influence others

Types of power leaders possess

Techniques for developing power

Attributes of effective leaders

Who does the leader serve

Motivation:

Principles of motivation

Motivation techniques to use with your team

Factors affecting motivation

Relationship Management:

Building productive relationships with others

Techniques for influencing others

Techniques for building rapport with different personalities

The concepts and importance of communication

Preferred communication channels, methods, and styles

Verbalizing expectations in a clear manner

Breaking down barriers to create effective communications

Decision Making, Delegation, and Problem Solving:

Decision making elements

Making decisions with confidence

S.M.A.R.T. outcome criteria

Delegation principles

Proven problem-solving approaches

Common pitfalls in effective decision making

Performance Management:

Effective performance management

Leaders' responsibilities for evaluating, reprimanding, and counselling staff

Preparing for performance management discussions

Conducting performance management discussions

Evaluating performance expectations objectively